Terms & Conditions

In Canada, access depends on age, local rules, and successful verification. By creating an account or using our services, you accept these Terms and any related notices that apply.

SpinRise is operated by Hollycorn N.V., registered in Curaçao under No. 144359 and licensed by the Curaçao Gaming Control Board under license OGL/2023/176/0095. All site timings, including promotions, follow UTC.

Eligibility and location limits

Play is limited to adults, and you are responsible for confirming whether online gambling is lawful where you live. If local law does not permit you to play, you must not use the service.

Some countries are restricted from real-money play. Bonus eligibility can also vary by jurisdiction, and players from Sweden and Finland cannot receive bonuses.

Game availability may change based on provider rules. Some studios and titles are blocked in certain regions, including additional limits for Canada and Ontario.

• Using a VPN to bypass regional blocks is prohibited.
• Provider-level market bans may restrict specific studios or titles.
• Access may be limited even when other games remain available.

Accounts, KYC, and phone checks

Only one account is allowed per person, and accounts are non-transferable. You may not assign, sell, or transfer accounts, balances, winnings, or claims without consent.

We may request proof of age or identity at any time and may also require a phone check. You must provide accurate, up-to-date, and complete information to keep the account in good standing.

KYC is mandatory. If you do not complete KYC when requested, the account may be locked, and winnings may be forfeited after the stated deadlines; completion may be required within 40 days.

Deposits, withdrawals, and currencies

We support multiple currencies, including CAD, and selected cryptocurrencies. Available payment methods can vary by country, and third-party payments are prohibited.

Typical minimums are about CAD 20.00 for deposits and about CAD 50.00 for withdrawals, using local equivalents where applicable. If a payment system has a per-transaction cap, larger payouts may be issued in parts.

We aim to process withdrawal requests within 48 hours, while banks and payment networks can add time. Refunds usually complete within 5–7 banking days.

• Currencies can include EUR, USD, CAD, AUD, NZD, NOK, plus BTC, USDT, USDC, ETH, and DOGE.
• Progressive jackpot wins are paid in full.
• Deposits made without play may incur processing fees at our discretion.

Wagering rules before cash-out

Deposited funds must be wagered before cash-out. For most games, the requirement is 3× total bets, while table and live games require 10× total bets.

Bonus funds cannot be withdrawn until wagering requirements are met. Bonus availability also depends on country rules and provider restrictions.

Bonuses, conduct, and anti-fraud

We apply strict controls against fraud and abuse. Breaches of promotion terms, multi-accounting, chargebacks, stolen cards, forged documents, collusion, or other advantage play may lead to bonus removal and account closure.

• Do not exploit software errors; report them when identified.
• We may investigate suspected breaches and take protective actions.
• We may refuse or close accounts where information is false or misleading.

Errors, liability, and disputes

Gambling carries a risk of loss, and you can lose money. We are not responsible for hardware, software, or connectivity issues that affect access or gameplay.

If a wager, payout, or credit occurs in error, we may cancel or re-settle affected bets and reverse funds wrongly credited. Incorrect credits or pricing errors may be corrected or voided.

Complaints should be directed to support as described in the service. If the issue cannot be resolved, it will be escalated internally, and server records determine outcomes when results differ.

Disputes are handled by arbitration in Cyprus under Cyprus Civil Procedure Rules. Any claim related to the Terms must be filed within 1 year.

Refunds and dormant balances

Refund requests must arrive within 24 hours of the transaction, or within 30 days if you allege unauthorised access. Refunds may first offset the total deposited on cards, with any excess paid by another available method.

If you do not log in for 12 months, the account becomes inactive. A monthly admin fee may be deducted until the balance reaches zero or the account is reactivated.

If you choose to proceed, reviewing these limits before funding the account can help avoid delays later.